We are proud to share that Autocraft Telford has been awarded the prestigious Enterprise Customer Service Award for achieving a World-Class Net Promoter Score (NPS)!
This award recognises the outstanding efforts of our team in delivering industry-leading customer service, especially during one of the most challenging moments for our customers — following a non-fault accident.
At Autocraft Telford, customer care is at the centre of everything we do. Our close partnership with Enterprise-Rent-A-Car enables us to get customers into replacement hire vehicles quickly and efficiently, ensuring that repairs to their own vehicles can begin without unnecessary delays. By reducing downtime and stress, we aim to make the accident recovery process as smooth and straightforward as possible.
Achieving a World-Class Net Promoter Score — a recognised benchmark for customer satisfaction and loyalty — is a major milestone. It shows that our customers not only appreciate the service they receive but would confidently recommend Autocraft Telford to others.
This achievement is a true testament to the dedication, professionalism, and hard work of our amazing team — from our customer support advisors to our vehicle damage assessors and repair technicians.
We would like to extend our thanks to Enterprise for this recognition and, most importantly, to our fantastic customers for placing their trust in us.
Congratulations to the entire Autocraft Telford team — your commitment to excellence continues to set us apart. We are committed to maintaining — and exceeding — these high standards every single day.
Looking for expert help after a non-fault accident? If you have been involved in a non-fault accident and are unsure where to start, Contact Autocraft Telford on 01952 617 468 (or alternatively email in at office@autocraft-telford.co.uk). We can look after your entire claim as well as your repairs.
About Autocraft: Autocraft is an independent, family-run, manufacturer-approved accident repair group with centres in Telford and Shrewsbury, repairing all makes of cars and light commercial vehicles since 1981.
